At Al Zubair Computers, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchases. That's why we offer a comprehensive warranty policy to protect your investment.
How long does it take to purchase?
Ans: The repair time will depend on the specific issue and the complexity of the repair and will be communicated to you at the time of initiating the repair process.
How much will the repair cost?
Ans: The repair cost will depend on the specific issue and will be communicated to you at the time of initiating the repair process after the diagnosis of the device or product.
What is the repair status of my item?
Ans: The repair status of your item can be tracked by contacting our customer service team at email@example.com and providing your order number and device information.
All of our products come with a standard manufacturer's warranty that covers defects in materials and workmanship. The length of the warranty period varies depending on the product. Please refer to the product's packaging or documentation for specific details.
What is covered:
- Defects in materials and workmanship
- Manufacturing defects
- Hardware components failure
What is not covered:
- Damage caused by accident, misuse, abuse, or neglect
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear
- Any software issues
- Any cosmetic damage
- If you believe that your product is covered under warranty, please contact our customer service team at firstname.lastname@example.org. We'll provide you with instructions on how to initiate a warranty claim.
- You will be required to provide a copy of the original purchase receipt and a detailed description of the issue.
- If the product is found to be defective and covered under warranty, we'll repair or replace the product at no additional cost to you.
- If the product is found to be not covered under warranty, we'll provide you with a quote for repairs or replacement.
- The warranty is only valid for the actual purchaser of the product and is non-transferable.
- The warranty is void if the product is altered, modified, or tampered with in any way.
We strive to provide the best possible customer service, and we'll do everything we can to ensure that you're completely satisfied with your purchase. If you have any questions or concerns, please don't hesitate to contact us.